Refund and Return Policy

At Ayyappan Herbals, we are committed to providing high-quality products and exceptional service. Please carefully read our refund and return policy before making a purchase.

1. General Policy

• Returns or refunds are only applicable for products that are defective, damaged, or incorrectly shipped.

• All claims must be made within 7 days of receiving the product.

2. Food Products and Perishable Items

• Food products, edible oils (cold-pressed oils), and similar perishable items are non-returnable and non-refundable once opened or used.

• Customers are advised to review product descriptions thoroughly on our website, Ayyappan Herbal Store Online, before placing an order.

3. Ayurvedic Herbals and Oils

• Unopened and sealed products may be returned for a refund if reported within 7 days of delivery.

• Opened, used, or tampered products will not be eligible for a return or refund.

• Refund requests for ayurvedic products, oils, and herbals will be processed after verification of the issue.

4. Personal Care Products (Soaps, Shampoos, etc.)

• For hygiene reasons, personal care items such as soaps and shampoos are non-returnable and non-refundable unless they are delivered in a damaged or defective condition.

• Customers are encouraged to double-check product information before making a purchase.

5. Steps for Return/Refund Process

If you believe you have received a defective or incorrect product:

1. Contact us at ayyappanherbalstore@gmail.com or call us at +91 9347317018 within 7 days of delivery.

2. Provide your order details, images of the product, and a description of the issue.

3. After reviewing your request, we will confirm if your product is eligible for a refund or return.

6. Refund Timeline

• Refunds, if approved, will be processed within 7-10 business days.

• The refund will be issued to the original payment method.

Important Note

• Products purchased from our Ayyappan Herbal Store Online are subject to this policy.

• We are not responsible for dissatisfaction due to incorrect selection or expectations mismatched with product descriptions.

Thank you for choosing Ayyappan Herbals. We value your trust and are dedicated to ensuring your satisfaction with our quality products.